Privacy policy

  1. Privacy Policy

Last updated: 6 June 2026

2.1 Introduction

NexHive respects your privacy and is committed to protecting your Personal Information.

This Privacy Policy explains how NexHive collects, uses, stores, shares and protects Personal Information when you visit www.nexhive.net, create an account, place an order, submit an enquiry, subscribe to marketing, interact with us on social media or use our services.

This Privacy Policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

Nothing in this Privacy Policy is intended to limit any rights that you may have under South African law.

2.2 Responsible party

For purposes of POPIA, the responsible party is:

Business / legal entity name: NexHive (Pty) Ltd
Trading name: NexHive
Registration number: 2023/853448/07
Information Officer: Chantal
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa

NexHive determines why and how your Personal Information is processed when you interact with our Website, online store, products and services.

2.3 Personal Information we collect

Depending on how you interact with NexHive, we may collect the following categories of Personal Information.

2.3.1 Identity and contact information

We may collect:

  • name and surname;

  • company name;

  • billing address;

  • delivery address;

  • email address;

  • telephone or WhatsApp number;

  • customer account login details;

  • VAT, company or registration details where relevant for business purchases.

2.3.2 Order and transaction information

We may collect:

  • products viewed, added to cart or purchased;

  • order number and order history;

  • payment status;

  • delivery details;

  • returns, warranty claims and customer support history;

  • invoices, quotations and related correspondence.

2.3.3 Payment information

Payment information may be processed by third-party payment gateways, banks or payment service providers.

NexHive may receive limited payment confirmation information, such as payment status, transaction reference, masked card details or fraud screening indicators.

NexHive does not intentionally store full card numbers, CVV details or complete payment card information on its own systems.

2.3.4 Website and technical information

We may collect:

  • IP address;

  • browser type;

  • device information;

  • operating system;

  • pages visited;

  • referral source;

  • approximate location derived from technical data;

  • cookies and similar tracking technologies;

  • website usage analytics.

2.3.5 Marketing and communication information

We may collect:

  • email subscription preferences;

  • promotional campaign interactions;

  • product interests;

  • enquiry details;

  • messages sent through contact forms, email, WhatsApp, social media or website chat;

  • marketing consent and opt-out preferences.

2.3.6 Business service information

If you use NexHive’s business, marketplace or brand enablement services, we may process business-related information such as:

  • brand, supplier or product information;

  • marketplace listing data;

  • product pricing and stock data;

  • performance analytics;

  • commercial contact details;

  • retail, distribution or channel information;

  • proposal, quotation and agreement details.

2.4 How we collect Personal Information

We collect Personal Information when you:

  • visit or browse the Website;

  • create a customer account;

  • place an order;

  • complete checkout;

  • request a quote;

  • contact us by email, form, phone, WhatsApp or social media;

  • subscribe to a newsletter or marketing list;

  • enter a promotion or competition;

  • submit a review or feedback;

  • use our business or marketplace services;

  • interact with third-party tools connected to our Website.

We may also receive Personal Information from payment providers, courier partners, suppliers, fulfilment partners, fraud prevention tools, analytics providers, marketplace platforms and other service providers where necessary for our business operations.

2.5 Why we process Personal Information

NexHive processes Personal Information for the following purposes:

  • to operate the Website and online store;

  • to create and manage customer accounts;

  • to process orders and payments;

  • to arrange delivery, collection, returns and warranty claims;

  • to issue invoices, receipts and order confirmations;

  • to communicate with customers about orders, enquiries and support requests;

  • to prevent fraud, abuse, unauthorised transactions and security incidents;

  • to improve the Website, product range, customer experience and marketing;

  • to send marketing communications where permitted;

  • to manage suppliers, fulfilment partners, couriers and service providers;

  • to provide marketplace, brand enablement and eCommerce services;

  • to comply with tax, accounting, legal and regulatory obligations;

  • to establish, exercise or defend legal rights.

2.6 Legal grounds for processing

We process Personal Information where one or more lawful grounds applies, including:

  • you have consented to the processing;

  • processing is necessary to conclude or perform a contract with you;

  • processing is necessary to comply with a legal obligation;

  • processing protects a legitimate interest of NexHive, our customers, suppliers or partners;

  • processing is necessary for the proper performance of a public law duty where applicable;

  • processing is otherwise permitted by POPIA or applicable law.

2.7 Direct marketing

NexHive may send you marketing communications about products, promotions, services or updates where permitted by law.

You may unsubscribe from email marketing by using the unsubscribe link in the message or by contacting us directly.

We will not sell your Personal Information to third parties for their own direct marketing.

2.8 Cookies and tracking technologies

The Website may use cookies, pixels, tags and similar technologies to:

  • keep the Website functioning;

  • remember cart, account or browsing preferences;

  • analyse website performance;

  • measure marketing campaigns;

  • improve the customer experience;

  • show relevant advertising or retargeting where applicable.

These tools may include technologies used by Shopify, Google, Meta or other analytics, advertising and eCommerce service providers connected to the Website.

You can control cookies through your browser settings. Blocking certain cookies may affect Website functionality, checkout, account login or shopping cart features.

Where legally required, NexHive will request consent for non-essential cookies.

2.9 Google, analytics and advertising tools

NexHive may use tools such as Google Analytics, Google Ads, Google Merchant Center, Meta advertising tools or similar services to understand website performance, measure advertising results and show relevant advertising.

These tools may collect or receive information from the Website and other apps or websites to provide measurement services and targeted advertising.

You can manage some advertising preferences through your browser, device settings, Google account settings or other platform settings.

2.10 Sharing of Personal Information

NexHive may share Personal Information with trusted third parties where necessary for the purposes described in this Privacy Policy.

These may include:

  • payment gateways and banks;

  • courier and logistics partners;

  • suppliers, distributors and fulfilment partners;

  • website hosting and eCommerce platform providers;

  • email, CRM and customer support tools;

  • analytics and advertising providers;

  • fraud prevention and security providers;

  • accountants, auditors, legal advisers and insurers;

  • marketplace platforms, retailers or brand partners where relevant to a business service;

  • regulators, law enforcement or public authorities where required by law.

We require service providers to process Personal Information lawfully and only for authorised purposes.

2.11 Operators and service providers

Where a third party processes Personal Information on behalf of NexHive, that third party may be regarded as an operator under POPIA.

NexHive takes reasonable steps to ensure that operators process Personal Information only in accordance with our instructions, written agreements and applicable data protection obligations.

2.12 International transfers

Some third-party service providers may store or process Personal Information outside South Africa.

Where Personal Information is transferred outside South Africa, NexHive will take reasonable steps to ensure that appropriate safeguards are in place, which may include contractual protections, lawful transfer mechanisms or confirmation that the recipient is subject to adequate data protection requirements.

2.13 Security safeguards

NexHive takes reasonable, appropriate technical and organisational measures to protect Personal Information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include:

  • access controls;

  • password protection;

  • secure payment processing;

  • platform security tools;

  • system monitoring;

  • supplier controls;

  • backups;

  • internal confidentiality practices.

No online system is completely secure. You are responsible for keeping your account login details confidential and for notifying us if you suspect unauthorised access.

2.14 Data breach notification

If NexHive becomes aware of a security compromise affecting Personal Information, we will take reasonable steps to assess and contain the incident.

Where required by law, we will notify affected data subjects and/or the Information Regulator as soon as reasonably possible.

2.15 Retention of Personal Information

NexHive keeps Personal Information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may be affected by:

  • order fulfilment and warranty periods;

  • accounting, tax and audit obligations;

  • fraud prevention and security needs;

  • customer support and dispute resolution;

  • legal claims or regulatory requirements;

  • active customer accounts or ongoing service relationships.

When Personal Information is no longer required, NexHive will delete, destroy, de-identify or securely archive it where reasonably possible.

2.16 Your rights under POPIA

Subject to applicable law, you may have the right to:

  • know what Personal Information NexHive holds about you;

  • request access to your Personal Information;

  • request correction or updating of inaccurate, irrelevant, excessive, outdated, incomplete or misleading Personal Information;

  • request deletion or destruction of Personal Information where legally permitted;

  • object to certain processing of your Personal Information;

  • withdraw consent where processing is based on consent;

  • opt out of direct marketing;

  • lodge a complaint with the Information Regulator.

To exercise your rights, contact us using the details below. We may require proof of identity before processing your request.

2.17 Children’s Personal Information

The Website is not intended for use by children without the involvement of a parent or legal guardian.

NexHive does not knowingly collect Personal Information from children without appropriate consent where required by law.

If you believe that a child has provided Personal Information to NexHive without appropriate consent, please contact us so that we can take appropriate steps.

2.18 Special Personal Information

NexHive does not intentionally collect special personal information unless it is necessary, lawful and relevant to a specific interaction.

Please do not submit unnecessary sensitive information through the Website, contact forms, reviews or customer messages.

2.19 Accuracy of Personal Information

You must provide accurate and up-to-date Personal Information when placing an order, creating an account, requesting delivery or communicating with NexHive.

You may update account details through your customer account where available or by contacting us.

NexHive is not responsible for delivery, communication or processing issues caused by incorrect information supplied by you.

2.20 Third-party websites and platforms

The Website may link to third-party websites, social media pages, payment providers, courier tracking tools, suppliers or marketplace platforms.

This Privacy Policy does not apply to third-party websites or services. You should review their privacy policies before using them.

2.21 Contact details for privacy requests

For privacy questions, POPIA requests, access requests, correction requests, deletion requests or marketing opt-outs, contact:

NexHive Privacy / Information Officer
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa

2.22 Complaints to the Information Regulator

If you believe that NexHive has not handled your Personal Information lawfully, please contact us first so that we can attempt to resolve the issue.

You may also lodge a complaint with the Information Regulator of South Africa.

Information Regulator South Africa
Website: www.inforegulator.org.za
Email: complaints.IR@inforegulator.org.za

2.23 Updates to this Privacy Policy

NexHive may update this Privacy Policy from time to time.

The latest version will be published on the Website with the updated date. Continued use of the Website after changes are published means you acknowledge the updated Privacy Policy.