Shipping policy

    1. Shipping Policy

    Last updated: 6 June 2026

    4.1 Introduction

    This Shipping Policy explains how NexHive handles delivery, collection, courier services, delivery fees, lead times, failed deliveries and related shipping matters for orders placed through www.nexhive.net.

    This Policy forms part of the NexHive Terms & Conditions and should be read together with the Terms & Conditions, Privacy Policy and Returns & Refunds Policy.

    NexHive delivers products within South Africa unless otherwise stated or agreed in writing.

    4.2 NexHive details

    Business name: NexHive (Pty) Ltd
    Registration number: 2023/853448/07
    Email: sales@nexhive.net
    Telephone / WhatsApp: 076 430 1138 / 082 822 5026
    Address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa

    4.3 Delivery areas

    NexHive delivers to most major cities, towns and regional areas within South Africa, subject to courier availability and service coverage.

    Delivery to remote farms, mines, game lodges, restricted estates, informal addresses, border areas or high-risk areas may require additional delivery time, extra fees or special arrangements.

    If delivery is not available to your address, NexHive may contact you to arrange an alternative delivery address, collection point, revised courier option or refund where applicable.

    4.4 Delivery methods

    Orders may be delivered using:

    • NexHive’s selected courier partners;

    • supplier or distributor fulfilment partners;

    • direct delivery from a warehouse, distributor or authorised fulfilment centre;

    • collection by arrangement, where approved by NexHive.

    The available delivery method may depend on the product type, size, weight, stock location, delivery address, supplier process and courier availability.

    4.5 Delivery fees

    NexHive delivers within South Africa.

    Standard delivery is R250 for orders under R2,000.

    Orders of R2,000 or more qualify for free standard delivery within South Africa, unless otherwise stated on the product page, quotation or checkout.

    Delivery fees are displayed at checkout before payment is completed.

    Additional delivery fees may apply for remote areas, bulky items, heavy items, fragile products, special handling, supplier-direct deliveries or special courier arrangements. If an additional delivery fee applies, NexHive will contact you before dispatch.

    4.6 Estimated delivery times

    Orders are usually dispatched within 1–3 working days after payment has been confirmed and stock availability has been checked.

    Estimated courier delivery after dispatch is normally 2–5 working days, depending on the delivery address and courier service.

    The total estimated delivery time is usually 3–8 working days.

    Business days exclude Saturdays, Sundays and South African public holidays.

    Delivery times are estimates only and may be affected by stock availability, supplier processing times, courier delays, remote-area delivery, payment verification, public holidays, strikes, severe weather, load shedding, incorrect delivery details or other events outside NexHive’s reasonable control.

    4.7 Order processing time

    Orders are processed after payment has been confirmed and stock availability has been checked.

    Processing may be delayed where:

    • payment has not cleared;

    • fraud screening or payment verification is required;

    • stock availability must be confirmed with a supplier;

    • the product is a special order or backorder;

    • delivery details are incomplete or incorrect;

    • the order contains bulky, fragile, high-value or restricted-delivery products;

    • NexHive needs to contact you before dispatch.

    An order confirmation email confirms that NexHive has received your order request. It does not always mean the order has been dispatched or that supplier stock has been finally secured.

    4.8 Stock location and split deliveries

    Products may be stored or fulfilled from different warehouses, suppliers, distributors or fulfilment partners.

    If your order contains multiple products, NexHive may dispatch items separately depending on stock location and availability.

    Where split delivery is required, NexHive will aim to communicate this to you where reasonably possible.

    4.9 Tracking information

    Where available, NexHive will provide courier tracking details after dispatch.

    Tracking updates are provided by the courier or fulfilment partner and may not update immediately after collection.

    If your tracking link does not update within a reasonable period, contact NexHive for assistance.

    4.10 Delivery address requirements

    You must provide a complete and accurate delivery address, including:

    • recipient name;

    • company name, if applicable;

    • street address;

    • suburb;

    • city or town;

    • postal code;

    • contact number;

    • delivery instructions, access codes or estate details where relevant.

    NexHive is not responsible for delivery delays, failed deliveries, additional courier costs or lost parcels caused by incorrect, incomplete or inaccessible delivery information supplied by you.

    4.11 Receiving your delivery

    You or an authorised person must be available to receive the delivery at the provided address.

    The courier may require a signature, name, proof of identity, delivery PIN, photograph, OTP or other delivery confirmation.

    Anyone who accepts delivery at the provided address may be treated as authorised to receive the order on your behalf.

    Before signing for delivery, check the outer packaging for visible damage, tampering or signs of mishandling where reasonably possible.

    4.12 Damaged packaging or damaged products

    If the parcel appears damaged, opened, wet, crushed, tampered with or incomplete on delivery, you should:

    • note the damage with the courier if possible;

    • take clear photographs of the packaging before opening;

    • keep all packaging, labels and waybills;

    • contact NexHive as soon as reasonably possible.

    We recommend reporting visible delivery damage within 48 hours of receiving the product so that courier and supplier claims can be handled properly.

    Do not discard packaging until the issue has been resolved.

    4.13 Failed delivery attempts

    If a courier cannot deliver because no one is available, access is restricted, the address is incorrect or the recipient cannot be contacted, the courier may attempt redelivery or return the parcel to the sender.

    Additional courier charges may apply for redelivery, address changes, storage, return-to-sender or special delivery attempts where the failed delivery was caused by incorrect information or unavailability on your side.

    If an order is returned to NexHive due to failed delivery, NexHive may contact you to arrange redelivery at your cost, collection or cancellation where applicable.

    4.14 Address changes after ordering

    If you need to change your delivery address after placing an order, contact NexHive immediately.

    Address changes are not guaranteed once an order has been processed, packed, collected by the courier or dispatched by a supplier.

    Changing the address may cause delays or additional courier fees.

    4.15 Collection by arrangement

    Collection may be allowed only where NexHive confirms this in writing.

    If collection is approved, NexHive will provide collection instructions, available times and any required proof of identity or order confirmation.

    Do not arrive for collection unless NexHive has confirmed that the order is ready.

    4.16 Supplier-direct deliveries

    Some products may be delivered directly from a supplier, distributor, importer or fulfilment partner.

    Supplier-direct deliveries may be subject to additional lead times, supplier stock confirmation, supplier courier schedules and manufacturer handling requirements.

    NexHive remains your point of contact for order support unless otherwise stated.

    4.17 Large, bulky, fragile or high-value items

    Large, bulky, fragile or high-value products may require special handling, additional packaging, insurance, signature confirmation or scheduled delivery.

    Additional delivery fees may apply for heavy, oversized, fragile or high-risk products.

    NexHive may contact you before dispatch to confirm delivery arrangements.

    4.18 Risk and ownership

    Risk in the product passes to you when the product is delivered to the delivery address provided, collected by you or received by your authorised representative.

    Ownership of the product passes to you only once NexHive has received full payment for the product and any applicable delivery fees.

    4.19 Delays outside NexHive’s control

    Delivery may be delayed by events outside NexHive’s reasonable control, including:

    • courier network delays;

    • supplier or distributor delays;

    • stock shortages;

    • public holidays;

    • strikes or protest action;

    • severe weather;

    • road closures;

    • load shedding or system outages;

    • fraud checks or payment verification;

    • import, customs or port delays;

    • incorrect delivery details;

    • restricted access to the delivery address.

    NexHive will take reasonable steps to assist, but we are not liable for delays caused by third parties or events outside our control.

    4.20 Delivery disputes

    If tracking shows that an order was delivered but you did not receive it, contact NexHive as soon as possible.

    We may request information such as:

    • order number;

    • delivery address confirmation;

    • recipient details;

    • proof of identity;

    • photographs or delivery notes;

    • confirmation from building security, reception, household members or staff.

    NexHive will raise a query with the courier or fulfilment partner where appropriate. Courier investigations may take time and the outcome will depend on the evidence available.

    4.21 Incorrect product delivered

    If you receive the wrong product, do not use, install, register or activate it.

    Contact NexHive as soon as reasonably possible and keep the product, packaging and accessories complete.

    NexHive will assist with collection, replacement or refund in line with the Returns & Refunds Policy.

    4.22 Contact us

    For shipping queries, delivery updates, tracking support or address changes, contact:

    NexHive Support
    Email: sales@nexhive.net
    Telephone / WhatsApp: 076 430 1138 / 082 822 5026