Contact information
Contact NexHive
Last updated: 6 June 2026
Welcome to NexHive. We are here to help with product advice, order support, deliveries, returns, exchanges and warranty queries.
NexHive supplies trusted technology solutions for South African homes and businesses, including power backup, networking, data storage, electronics, smart business products and related technology accessories.
Business Information
Business name: NexHive (Pty) Ltd
Trading name: NexHive
Registration number: 2023/853448/07
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa
Business Hours
Monday to Friday: 08:00 – 17:00
Saturday: 09:00 – 13:00
Sunday & Public Holidays: Closed
Customer Support
For all customer service queries, please contact NexHive by email, phone or WhatsApp during business hours.
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
We aim to respond to customer enquiries as quickly as possible during normal business hours.
Sales and Product Advice
Need help choosing the right product? Contact us for advice on:
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EcoFlow power backup solutions;
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Synology storage and NAS systems;
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networking equipment;
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business technology products;
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electronics and accessories;
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smart home and smart business products.
Please include the product name, product link or model number when contacting us so we can assist you faster.
Order and Delivery Queries
For delivery updates or order-related questions, please email:
Please include the following details:
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your full name;
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your order number;
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the product ordered;
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your delivery address;
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a short description of your query.
We will assist with order tracking, delivery updates and any delivery-related questions.
Delivery Information
NexHive delivers within South Africa.
Standard delivery is R250 for orders under R2,000.
Orders of R2,000 or more qualify for free standard delivery within South Africa, unless otherwise stated on the product page, quotation or checkout.
Orders are usually dispatched within 1–3 working days after payment has been confirmed and stock availability has been checked.
Estimated courier delivery after dispatch is normally 2–5 working days, depending on the delivery address and courier service.
The total estimated delivery time is usually 3–8 working days.
Returns and Warranty Support
For returns, exchanges, damaged goods, incorrect products or warranty assistance, please contact NexHive before sending any item back.
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Please include:
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your order number;
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product name;
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reason for return or warranty request;
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photos or videos if the item is damaged, incorrect or faulty;
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your contact number.
Once we receive your request, we will advise you on the next steps and confirm the correct return process.
Important Return Instructions
Do not send products back without first contacting NexHive. Returns must be approved before items are returned.
Products should be returned in their original packaging where reasonably possible, including all accessories, manuals, cables and included items.
Warranty claims may be subject to supplier, distributor, importer, manufacturer or authorised service centre assessment.
Return Address
Unless NexHive gives you different return instructions, approved returns may be sent to:
NexHive (Pty) Ltd
51 Rooiels Road
Sharonlea
Randburg
Gauteng
2158
South Africa
Please do not send products back before contacting NexHive.
Visit or Contact Us
NexHive
51 Rooiels Road
Sharonlea
Randburg
Gauteng
2158
South Africa
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026