Legal notice

Terms & Conditions

Last updated: 6 June 2026

1.1 Introduction

Welcome to NexHive.

These Terms & Conditions govern your access to and use of the NexHive website, online store, product pages, checkout, content, services and related digital platforms available at www.nexhive.net.

By browsing this website, creating an account, placing an order, requesting a quotation, submitting an enquiry or using any NexHive service, you agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use this website or place an order through NexHive.

1.2 Website owner and supplier information

The website is operated by:

Business / legal entity name: NexHive (Pty) Ltd
Trading name: NexHive
Registration number: 2023/853448/07
Registered / physical address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Website: www.nexhive.net

NexHive operates as a South African online store and brand enablement platform offering selected technology, electronics, power, storage, networking, computing, bags, travel protection, fitness/performance technology, gaming and lifestyle products.

1.3 Definitions

In these Terms:

“NexHive”, “we”, “us” or “our” means NexHive (Pty) Ltd, trading as NexHive.

“Website” means www.nexhive.net and any related NexHive digital platform.

“Customer”, “you” or “your” means any person or entity using the Website, placing an order or requesting services from NexHive.

“Products” means goods listed or sold through the Website.

“Services” means any services offered by NexHive, including product sourcing, marketplace support, brand enablement, listing optimisation, retail planning, eCommerce support or related business services.

“Order” means a request to purchase Products through the Website.

“Personal Information” has the meaning given to it in the Protection of Personal Information Act, 4 of 2013.

1.4 Use of the Website

You may use this Website only for lawful purposes and in accordance with these Terms.

You agree not to:

use the Website for fraud, abuse, unlawful activity or misleading conduct;
interfere with the security, functionality or availability of the Website;
copy, scrape, reverse engineer or misuse website content, product data or pricing information;
upload malicious software, spam or harmful code;
impersonate another person or provide false information;
use the Website in a way that may damage NexHive, its suppliers, customers, partners or systems.

NexHive may suspend or restrict access to the Website where we reasonably believe that these Terms have been breached.

1.5 Product information

We aim to display accurate product information, pricing, availability, images, specifications and descriptions.

However, product information may change without notice due to supplier updates, manufacturer changes, stock movement, marketplace updates, website errors or system delays.

Product images are for illustration purposes and may differ slightly from the actual product, packaging, colour, accessories or included components.

You are responsible for checking that a Product is suitable for your intended use before placing an order. Where a Product has technical specifications, compatibility requirements or installation requirements, please review those details carefully before purchasing.

1.6 Pricing

All prices displayed on the Website are in South African Rand unless stated otherwise.

Prices may include or exclude VAT depending on NexHive’s VAT registration status and the display settings on the Website. The checkout page and invoice will reflect the applicable price, taxes and delivery fees.

NexHive may correct pricing errors at any time. If a Product is listed at an incorrect price due to a system error, supplier feed error, typographical error, incorrect upload or supplier pricing error, NexHive may cancel the order and refund any amount already paid.

A Product placed in your cart is not reserved and the price is not guaranteed until your order has been accepted and payment has been confirmed.

1.7 Orders

An order is placed when you complete the online checkout process and submit payment details.

You will receive an order confirmation or checkout confirmation by email. This confirms that we have received your order request; it does not necessarily mean that the order has been accepted, dispatched or that supplier stock has been finally secured.

NexHive may accept, reject or cancel an order where:

payment is not received or is reversed;
stock is unavailable;
the Product has been incorrectly priced or described;
supplier information is inaccurate;
fraud or suspected fraud is detected;
delivery is not possible to the provided address;
the order breaches these Terms or applicable law;
NexHive is unable to fulfil the order for reasons outside its reasonable control.

If we cancel an order after payment has been received, we will refund you through the original payment method or another reasonable method agreed with you.

1.8 Payment

Payment must be made using the payment options available at checkout.

Payments may be processed by third-party payment gateways, banks or payment service providers. NexHive does not store your full card details on its own systems unless expressly stated and permitted by the relevant payment provider.

Your order may only be processed once payment has been confirmed.

Where payment is flagged for fraud review, verification or security checks, processing and delivery may be delayed.

1.9 Delivery

NexHive delivers within South Africa.

Standard delivery is R250 for orders under R2,000.

Orders of R2,000 or more qualify for free standard delivery within South Africa, unless otherwise stated on the product page, quotation or checkout.

Orders are usually dispatched within 1–3 working days after payment has been confirmed and stock availability has been checked.

Estimated courier delivery after dispatch is normally 2–5 working days, depending on the delivery address and courier service.

The total estimated delivery time is usually 3–8 working days.

Business days exclude Saturdays, Sundays and South African public holidays.

Delivery times are estimates only and may be affected by stock availability, supplier lead times, courier delays, public holidays, address accuracy, payment verification, remote-area delivery or events outside our control.

You must provide accurate delivery details. NexHive is not responsible for failed or delayed delivery caused by incorrect, incomplete or inaccessible delivery information.

Risk in the Product passes to you when the Product is delivered to the delivery address provided, collected by you or received by your authorised representative.

Ownership passes to you only once full payment has been received by NexHive.

For more information, please refer to the NexHive Shipping Policy.

1.10 Stock availability and supplier lead times

Some Products may be supplied directly from NexHive stock, supplier stock, distributor stock or fulfilment partners.

A Product shown on the Website may become unavailable after an order is placed. If this happens, we may offer you:

a refund;
an alternative Product;
a backorder option;
a revised delivery timeline.

You may reject an alternative Product or revised timeline and request a refund where applicable.

Supplier-sourced products, special orders and backorders may require additional processing time and may be subject to supplier availability.

1.11 Returns, cancellations and refunds

NexHive aims to handle returns and refunds fairly and in line with South African consumer protection law.

For more detail, please refer to the NexHive Returns & Refunds Policy.

1.11.1 Change-of-mind returns for online purchases

For qualifying online purchases, you may cancel the transaction within 7 days after receiving the goods, without giving a reason, subject to applicable legal exclusions.

To qualify for a change-of-mind return, the Product should be:

unused;
complete;
in its original packaging where reasonably possible;
in a resaleable condition;
returned with all accessories, manuals, cables, components, protective materials, warranty cards and free items supplied with the Product.

For change-of-mind returns, the customer is responsible for the direct cost of returning the Product to NexHive, unless the Product is defective, damaged, incorrect or not as described.

1.11.2 Products that may not qualify for change-of-mind returns

Certain Products may not qualify for change-of-mind returns once opened, used, activated, installed or customised, where this is allowed by law.

This may include:

Products made to your specifications or specially ordered for you;
Products that are clearly personalised or customised;
sealed software, licence keys, digital products, activation codes or downloadable products once opened, revealed, activated or used;
Products with hygiene, health or safety concerns once opened or used;
consumables or Products that deteriorate, expire or are depleted through use;
Products that have been installed, modified, damaged, disassembled or permanently attached to other goods or property;
Products with missing accessories, missing serial numbers or damaged packaging where resale is affected;
clearance, demo or open-box Products where the condition was clearly disclosed and accepted before purchase.

This section does not remove your rights if the Product is defective, unsafe, damaged, incorrect or not as described.

1.11.3 Incorrect, damaged or defective products

If you receive the wrong Product, a damaged Product, an incomplete order or a Product that appears defective, you must notify NexHive as soon as reasonably possible using the contact details below.

We may request photographs, videos, diagnostic information, serial numbers, packaging images or supplier assessment before approving a return, replacement, repair or refund.

Where a Product is defective, unsafe or fails to meet the legally required standard, the available remedies may include repair, replacement or refund, depending on the circumstances and applicable law.

Where legally required, defective goods will be returned at NexHive’s or the supplier’s risk and expense.

1.11.4 Manufacturer warranties

Some Products may include a manufacturer, importer, distributor or supplier warranty.

Warranty terms may vary by brand, product category and supplier. Warranty claims may require proof of purchase, serial numbers, original packaging, diagnostic checks or return to an authorised service centre.

A manufacturer warranty does not remove any non-excludable consumer rights you may have under South African law.

1.11.5 Refund processing

Approved refunds will usually be processed through the original payment method where possible.

Refund timing may depend on the payment provider, bank, courier process, supplier assessment and whether the returned Product has been received and inspected.

Delivery fees may be refunded where required by law or where the return is due to an error by NexHive, a defective Product, incorrect Product or damaged delivery.

Where a refund is approved for a change-of-mind return, delivery fees and return courier fees may be deducted where permitted by law.

1.12 Promotions, discount codes and special offers

Promotions, discounts, coupons and special offers are subject to availability and may be withdrawn or changed at any time unless otherwise stated.

Promotional codes may be limited to specific Products, brands, categories, dates, stock quantities or customer groups.

NexHive may reject or cancel the use of a promotional code where it is used fraudulently, incorrectly or outside the stated promotion terms.

1.13 Business, marketplace and brand enablement services

NexHive may offer business services such as brand enablement, product sourcing, marketplace support, product listing optimisation, retail planning, eCommerce support, performance analytics, pricing support, channel strategy and related services.

Unless otherwise agreed in writing, these services are subject to a separate written proposal, quotation, service agreement or statement of work.

NexHive does not guarantee specific sales volumes, marketplace rankings, supplier approvals, retailer approvals, revenue outcomes or platform acceptance unless expressly agreed in writing.

Marketplace platforms, retailers, suppliers and third-party channels may apply their own rules, fees, compliance requirements and approval processes. NexHive is not responsible for decisions made by third-party platforms, retailers or suppliers.

1.14 Customer accounts

You may be able to create an account on the Website.

You are responsible for keeping your login details secure and for all activity under your account.

You must notify us immediately if you suspect unauthorised access to your account.

NexHive may suspend or close an account where we reasonably suspect misuse, fraud, unlawful activity or breach of these Terms.

1.15 Reviews, comments and user submissions

If the Website allows reviews, comments or submissions, you agree that your content must be lawful, honest, relevant and not defamatory, abusive, misleading or infringing.

NexHive may moderate, remove or refuse to publish user content where reasonably necessary.

By submitting content to NexHive, you grant NexHive a non-exclusive, royalty-free right to use, display and reproduce that content for website, marketing, review and customer service purposes, subject to applicable law and our Privacy Policy.

1.16 Intellectual property

All Website content, including logos, designs, text, graphics, product arrangement, page layouts, icons, images, videos, software, branding and trade names, is owned by or licensed to NexHive unless otherwise stated.

You may not copy, reproduce, distribute, sell, modify, scrape or exploit any Website content without written permission from NexHive.

Brand names, product names and trademarks displayed on the Website may belong to their respective owners.

1.17 Third-party links, apps and services

The Website may contain links to third-party websites, apps, payment gateways, courier tracking pages, supplier pages, social media platforms or embedded tools.

These third-party services are not controlled by NexHive and may have their own terms, privacy policies, fees and security practices.

NexHive is not responsible for third-party websites, systems, delays, failures, content or processing practices.

1.18 Privacy and personal information

NexHive processes Personal Information in accordance with its Privacy Policy and applicable South African data protection law.

By using the Website, creating an account, placing an order or submitting an enquiry, you acknowledge that NexHive will process Personal Information as described in the Privacy Policy.

1.19 Website availability and security

NexHive takes reasonable steps to maintain the Website, but we do not guarantee that the Website will always be available, uninterrupted, error-free or secure.

The Website may be unavailable due to maintenance, updates, hosting issues, security incidents, third-party failures or circumstances outside our control.

1.20 Disclaimer

The Website and its content are provided on an “as is” and “as available” basis.

Product suitability, compatibility and performance may depend on your specific use case, device, installation, environment, configuration and manufacturer requirements.

To the maximum extent permitted by law, NexHive does not give warranties or representations beyond those expressly stated in these Terms, a written quotation, applicable product warranty or mandatory consumer protection law.

1.21 Limitation of liability

To the maximum extent permitted by law, NexHive will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, loss of revenue, loss of data, business interruption, reputational harm or loss caused by third-party platforms, suppliers, couriers or payment providers.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under South African law.

Where liability cannot be fully excluded, NexHive’s liability will be limited to the amount paid by you for the relevant Product or Service that gave rise to the claim, where legally permitted.

1.22 Indemnity

You agree to indemnify NexHive, its owners, directors, employees, contractors, suppliers and partners against claims, losses, damages, liabilities, costs and expenses arising from your unlawful use of the Website, breach of these Terms, misuse of Products, infringement of third-party rights or submission of false information.

1.23 Force majeure

NexHive will not be liable for delay or failure to perform caused by events outside its reasonable control, including supplier failure, courier disruption, strikes, natural disasters, load shedding, internet failure, cyber incidents, government action, import delays, port delays, war, civil unrest, pandemics or other force majeure events.

1.24 Changes to these Terms

NexHive may update these Terms from time to time.

The latest version will be published on the Website with the updated date. Continued use of the Website after changes are published means you accept the updated Terms.

1.25 Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa.

Any dispute relating to these Terms, the Website, Products or Services will be handled by the appropriate South African court, tribunal, ombud or dispute resolution body with jurisdiction.

1.26 Complaints and customer support

For complaints, returns, privacy requests, product support or legal notices, contact:

NexHive Support
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa

We aim to respond to customer queries within a reasonable time.

Last updated: 6 June 2026

2.1 Introduction

NexHive respects your privacy and is committed to protecting your Personal Information.

This Privacy Policy explains how NexHive collects, uses, stores, shares and protects Personal Information when you visit www.nexhive.net, create an account, place an order, submit an enquiry, subscribe to marketing, interact with us on social media or use our services.

This Privacy Policy is intended to comply with the Protection of Personal Information Act, 4 of 2013, commonly known as POPIA.

Nothing in this Privacy Policy is intended to limit any rights that you may have under South African law.

2.2 Responsible party

For purposes of POPIA, the responsible party is:

Business / legal entity name: NexHive (Pty) Ltd
Trading name: NexHive
Registration number: 2023/853448/07
Information Officer: C Grobler
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa

NexHive determines why and how your Personal Information is processed when you interact with our Website, online store, products and services.

2.3 Personal Information we collect

Depending on how you interact with NexHive, we may collect the following categories of Personal Information.

2.3.1 Identity and contact information

We may collect:

name and surname;
company name;
billing address;
delivery address;
email address;
telephone or WhatsApp number;
customer account login details;
VAT, company or registration details where relevant for business purchases.

2.3.2 Order and transaction information

We may collect:

products viewed, added to cart or purchased;
order number and order history;
payment status;
delivery details;
returns, warranty claims and customer support history;
invoices, quotations and related correspondence.

2.3.3 Payment information

Payment information may be processed by third-party payment gateways, banks or payment service providers.

NexHive may receive limited payment confirmation information, such as payment status, transaction reference, masked card details or fraud screening indicators.

NexHive does not intentionally store full card numbers, CVV details or complete payment card information on its own systems.

2.3.4 Website and technical information

We may collect:

IP address;
browser type;
device information;
operating system;
pages visited;
referral source;
approximate location derived from technical data;
cookies and similar tracking technologies;
website usage analytics.

2.3.5 Marketing and communication information

We may collect:

email subscription preferences;
promotional campaign interactions;
product interests;
enquiry details;
messages sent through contact forms, email, WhatsApp, social media or website chat;
marketing consent and opt-out preferences.

2.3.6 Business service information

If you use NexHive’s business, marketplace or brand enablement services, we may process business-related information such as:

brand, supplier or product information;
marketplace listing data;
product pricing and stock data;
performance analytics;
commercial contact details;
retail, distribution or channel information;
proposal, quotation and agreement details.

2.4 How we collect Personal Information

We collect Personal Information when you:

visit or browse the Website;
create a customer account;
place an order;
complete checkout;
request a quote;
contact us by email, form, phone, WhatsApp or social media;
subscribe to a newsletter or marketing list;
enter a promotion or competition;
submit a review or feedback;
use our business or marketplace services;
interact with third-party tools connected to our Website.

We may also receive Personal Information from payment providers, courier partners, suppliers, fulfilment partners, fraud prevention tools, analytics providers, marketplace platforms and other service providers where necessary for our business operations.

2.5 Why we process Personal Information

NexHive processes Personal Information for the following purposes:

to operate the Website and online store;
to create and manage customer accounts;
to process orders and payments;
to arrange delivery, collection, returns and warranty claims;
to issue invoices, receipts and order confirmations;
to communicate with customers about orders, enquiries and support requests;
to prevent fraud, abuse, unauthorised transactions and security incidents;
to improve the Website, product range, customer experience and marketing;
to send marketing communications where permitted;
to manage suppliers, fulfilment partners, couriers and service providers;
to provide marketplace, brand enablement and eCommerce services;
to comply with tax, accounting, legal and regulatory obligations;
to establish, exercise or defend legal rights.

2.6 Legal grounds for processing

We process Personal Information where one or more lawful grounds applies, including:

you have consented to the processing;
processing is necessary to conclude or perform a contract with you;
processing is necessary to comply with a legal obligation;
processing protects a legitimate interest of NexHive, our customers, suppliers or partners;
processing is necessary for the proper performance of a public law duty where applicable;
processing is otherwise permitted by POPIA or applicable law.

2.7 Direct marketing

NexHive may send you marketing communications about products, promotions, services or updates where permitted by law.

You may unsubscribe from email marketing by using the unsubscribe link in the message or by contacting us directly.

We will not sell your Personal Information to third parties for their own direct marketing.

2.8 Cookies and tracking technologies

The Website may use cookies, pixels, tags and similar technologies to:

keep the Website functioning;
remember cart, account or browsing preferences;
analyse website performance;
measure marketing campaigns;
improve the customer experience;
show relevant advertising or retargeting where applicable.

These tools may include technologies used by Shopify, Google, Meta or other analytics, advertising and eCommerce service providers connected to the Website.

You can control cookies through your browser settings. Blocking certain cookies may affect Website functionality, checkout, account login or shopping cart features.

Where legally required, NexHive will request consent for non-essential cookies.

2.9 Google, analytics and advertising tools

NexHive may use tools such as Google Analytics, Google Ads, Google Merchant Center, Meta advertising tools or similar services to understand website performance, measure advertising results and show relevant advertising.

These tools may collect or receive information from the Website and other apps or websites to provide measurement services and targeted advertising.

You can manage some advertising preferences through your browser, device settings, Google account settings or other platform settings.

2.10 Sharing of Personal Information

NexHive may share Personal Information with trusted third parties where necessary for the purposes described in this Privacy Policy.

These may include:

payment gateways and banks;
courier and logistics partners;
suppliers, distributors and fulfilment partners;
website hosting and eCommerce platform providers;
email, CRM and customer support tools;
analytics and advertising providers;
fraud prevention and security providers;
accountants, auditors, legal advisers and insurers;
marketplace platforms, retailers or brand partners where relevant to a business service;
regulators, law enforcement or public authorities where required by law.

We require service providers to process Personal Information lawfully and only for authorised purposes.

2.11 Operators and service providers

Where a third party processes Personal Information on behalf of NexHive, that third party may be regarded as an operator under POPIA.

NexHive takes reasonable steps to ensure that operators process Personal Information only in accordance with our instructions, written agreements and applicable data protection obligations.

2.12 International transfers

Some third-party service providers may store or process Personal Information outside South Africa.

Where Personal Information is transferred outside South Africa, NexHive will take reasonable steps to ensure that appropriate safeguards are in place, which may include contractual protections, lawful transfer mechanisms or confirmation that the recipient is subject to adequate data protection requirements.

2.13 Security safeguards

NexHive takes reasonable, appropriate technical and organisational measures to protect Personal Information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include:

access controls;
password protection;
secure payment processing;
platform security tools;
system monitoring;
supplier controls;
backups;
internal confidentiality practices.

No online system is completely secure. You are responsible for keeping your account login details confidential and for notifying us if you suspect unauthorised access.

2.14 Data breach notification

If NexHive becomes aware of a security compromise affecting Personal Information, we will take reasonable steps to assess and contain the incident.

Where required by law, we will notify affected data subjects and/or the Information Regulator as soon as reasonably possible.

2.15 Retention of Personal Information

NexHive keeps Personal Information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may be affected by:

order fulfilment and warranty periods;
accounting, tax and audit obligations;
fraud prevention and security needs;
customer support and dispute resolution;
legal claims or regulatory requirements;
active customer accounts or ongoing service relationships.

When Personal Information is no longer required, NexHive will delete, destroy, de-identify or securely archive it where reasonably possible.

2.16 Your rights under POPIA

Subject to applicable law, you may have the right to:

know what Personal Information NexHive holds about you;
request access to your Personal Information;
request correction or updating of inaccurate, irrelevant, excessive, outdated, incomplete or misleading Personal Information;
request deletion or destruction of Personal Information where legally permitted;
object to certain processing of your Personal Information;
withdraw consent where processing is based on consent;
opt out of direct marketing;
lodge a complaint with the Information Regulator.

To exercise your rights, contact us using the details below. We may require proof of identity before processing your request.

2.17 Children’s Personal Information

The Website is not intended for use by children without the involvement of a parent or legal guardian.

NexHive does not knowingly collect Personal Information from children without appropriate consent where required by law.

If you believe that a child has provided Personal Information to NexHive without appropriate consent, please contact us so that we can take appropriate steps.

2.18 Special Personal Information

NexHive does not intentionally collect special personal information unless it is necessary, lawful and relevant to a specific interaction.

Please do not submit unnecessary sensitive information through the Website, contact forms, reviews or customer messages.

2.19 Accuracy of Personal Information

You must provide accurate and up-to-date Personal Information when placing an order, creating an account, requesting delivery or communicating with NexHive.

You may update account details through your customer account where available or by contacting us.

NexHive is not responsible for delivery, communication or processing issues caused by incorrect information supplied by you.

2.20 Third-party websites and platforms

The Website may link to third-party websites, social media pages, payment providers, courier tracking tools, suppliers or marketplace platforms.

This Privacy Policy does not apply to third-party websites or services. You should review their privacy policies before using them.

2.21 Contact details for privacy requests

For privacy questions, POPIA requests, access requests, correction requests, deletion requests or marketing opt-outs, contact:

NexHive Privacy / Information Officer
Email: sales@nexhive.net
Telephone / WhatsApp: 076 430 1138 / 082 822 5026
Address: 51 Rooiels Road, Sharonlea, Randburg, Gauteng, 2158, South Africa

2.22 Complaints to the Information Regulator

If you believe that NexHive has not handled your Personal Information lawfully, please contact us first so that we can attempt to resolve the issue.

You may also lodge a complaint with the Information Regulator of South Africa.

Information Regulator South Africa
Website: www.inforegulator.org.za
Email: complaints.IR@inforegulator.org.za

2.23 Updates to this Privacy Policy

NexHive may update this Privacy Policy from time to time.

The latest version will be published on the Website with the updated date. Continued use of the Website after changes are published means you acknowledge the updated Privacy Policy.

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